Your customers learn everywhere. Now you can be anywhere.
We’re making customer education more intelligent, personalized, and seamlessly accessible—wherever your customers want to learn.
Staircase AI
Real-time, Al-powered customer engagement insights across all conversations.
Customer Success
Drive retention and expansion with the industry’s leading Customer Success platform.
Product Experience
Improve user adoption with in-app engagements and meaningful product analytics.
Customer Communities
Give your customers a single hub for anytime, anywhere self-service.
Skilljar
Scale onboarding, boost adoption, and monetize customer education.
Customer Education
Digitize customer onboarding and training with on-demand education.
Our cutting-edge Human-First AI technology transforms how you deliver customer success, empowering you to concentrate on what truly matters while orchestrating intelligent, tailored interactions with your customers on a scale like never before.
Our approach integrates advanced AI with human insight to deliver unparalleled results.
The most trusted Customer Success solutions
Whether you’re just getting started or needing to scale, we’ve got you covered.
“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.”
“We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.”
“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”
You’re never alone when you’re a part of the world’s largest CS community.
You don’t want to miss the party at Pulse, held annually in the United States and Europe.
Actually, we wrote a few. Find them here and start your CS journey.
From career advice, to best-practices, to the history of CS, you’ll learn it here.
